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Just wanted to drop you a line to tell you how thrilled I am with the iPole mini. But specifically, I hope you are seeing a rash of orders coming in from New Jersey! I can't help myself but I tell everyone about this device and your site.
I was at a photography talk last night where there were about 50 professional photographers. As usual I had my iPhone and iPole mini with me and after the talk a circle gathered around me. People were furiously writing down your website and I suspect there will be lots of contacts in the coming days.
Keep up the good work and your excellent customer service.
All the best,
The Sumo Strap keeps my constant companion, the iPod Touch, safe and always in reach. I used to just slide it into my pocket but this always risked scratching it on keys or coins, was uncomfortable / unsightly depending on the pants. I like that it holds it snugly but I don’t have to undo anything to get it out.
I just wanted to write a note to say Thank You Miss Shelly for your kind attention. I would also like to comment on my general experiences with Fast Cap. Your customer service is A-One. Your products are in a class of their own. I am waiting for the day when you come out with more products I can use. I have a small shop, but I still have room for a few more Fast Cap products. Thank you again for a having and running a company like they used too when I was young. A company with integrity and honesty. My very best regards, Pamela Newell
I just wanted to take a moment to do something I normally don't do. I that is to let you know how much I appreciated talking to your customer service. I recently ordered your IPole. It arrived promptly. Unfortunately when I opened it up to use it the pole would not lock into position. I called your customer service. A little side note here. I have four kids and run my own business. Having to take the time out to call about a defective product is frustrating and takes time that I don't feel I have. That being said, you took what could have been a frustrating and negative experience and turned it into a positive experience. You took the time to get one of the engineers (I think that is who he was, I might be wrong about that) to ask questions and try to resolve the problem. When that didn't work you quickly said you would send a replacement. It arrived this morning, the very next day, before 10am. If the story ended there I would be a fan for life. But you also included the mounting case for the IPhone. Just wanted to thank you for going above and beyond. As a small business owner I can appreciate the importance of not just good, but great customer service. Thank you. I wish you great success and growth. As you grow please do not lose that all important one on one contact with your customer. It is important and in the long run pays off. Thanks